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FREQUENTLY ASKED QUESTIONS

How can I replace my lost or stolen tickets?
Tickets purchased through the Box Office can be replaced by calling 617-824-8400 or by emailing tickets@emersontheatres.org (note: the patron whose name is on the order must be the one to contact the box office). We will reprint your tickets and hold them at the Box Office for pick-up at the venue starting two hours before performance time. When picking up the tickets, you will be required to show a positive form of identification.


How can I avoid paying service and handling fees for ticket purchases?
You will not pay a service or handling fee when purchasing in person at any of our box offices.


Does my child need a ticket?
Everyone, regardless of age, must have a ticket to enter the theatre, including babes in arms.


What is the late seating policy?
Latecomers may be seated at the discretion of management based on the production company's specific policy. We encourage all patrons to arrive at least thirty minutes prior to curtain to ensure there is ample time for traffic, parking and seating breaks.


Can I receive a refund or exchange for my tickets?
While there are no refunds allowed on ticket purchases, you may exchange your tickets in advance of your performance time, subject to availability. In all situations, if you have a problem or a conflict with your tickets, please contact the box office by calling 617-824-8400 or emailing tickets@emersontheatres.org. We will be happy to discuss all options that are available to you.