In the unlikely event that we must cancel a show, we will contact affected patrons via the e-mail address on their account (or phone number if no e-mail is available) to discuss what exchange or refund options are available for that particular performance. Cancellations are at the discretion of the production company of each particular show. Generally shows are NOT canceled due to snow or other inclement weather but are more likely to be canceled in the event that the MBTA shuts down. If you are unable to attend a show because of weather conditions, please e-mail firstname.lastname@example.org
or call 617-824-8400 in advance of the performance to discuss what options may be available for exchanging your tickets.